Inspirational Customer Service for top tier Shopping Malls
Experience is everything; customers want to spend their hard earned money in an environment where they are made to feel special and valued. Shopping centres are the ‘3rd place’ to be and so experience is everything and how you create that environment depends on your customer service.
To achieve success, Shopping Centres require highly skilled and experienced teams to deliver world class standards of operational excellence and great service to everyone who walks through the door. Through relentless attention to detail, the best Operational teams help to deliver the promises of your Centre brand.
In this two-day course, attendees will learn how to use ARGUS to an intermediate level and will be exposed to its most advanced features. No previous ARGUS knowledge is required and attendees do not need any specific knowledge before taking the class. A limited exposure to commercial real estate or finance is sufficient as all relevant financial concepts are covered in class.
The Explorer Mindset: New Frontiers in Executive Leadership
The Explorer Mindset executive education programme prepares you for new frontiers in leadership. This senior leadership development programme is designed for the C-suite, partners, founders and other senior managers (with 8+ years management experience), and is sector-agnostic.
The most effective Non-Executive directors understand that a balance of hard-headedness and sensitivity is necessary to support and challenge company executives. They recognise that good relationships and effective communication, as well as independence of mind, are key to questioning, analysing, and influencing sound decision-making.